Emergency Room Visit example

This is an example Emergency Room Visit survey. This survey includes questions like:

We hope this will help you create your own Emergency Room Visit survey. We have not tested the validitiy or reliability of this survey. However, you may use this as a starting point to help your own survey instrument. Feel free to change and edit any of our survey templates to help you get started.

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1) Are you male or female
2) What is your age?
3) Do you have health insurance?
4) Why did you visit the emergency room?
  • Injury or accident
  • Illness
  • Maternity care
  • Mental health
  • Other:
5) What services, other than seeing a physician, did you receive? (check all that apply)
  • X-rays
  • MRI/CAT Scan
  • EKG/ECG
  • EEG
  • Laboratory work
  • Other:
6) What procedures, if any, did you have?
  • Stitches
  • Wound care
  • Casting for broken bone
  • Breathing treatment
  • Other:
7) How long did you wait in the waiting area to be seen by ER staff?
8) How long did you wait in the examination room to be seen by an ER physician?
Please tell us how satisfied you were with each of the following.
9) How satisfied were you with the ease of registration?
  • Very Satisfied
  • Somewhat Satisfied
  • Undecided
  • Somewhat Dissatisfied
  • Very Dissatisfied
10) The friendliness of the registration staff?
  • Very Satisfied
  • Somewhat Satisfied
  • Undecided
  • Somewhat Dissatisfied
  • Very Dissatisfied
11) The cleanliness of the waiting area?
  • Very Satisfied
  • Somewhat Satisfied
  • Undecided
  • Somewhat Dissatisfied
  • Very Dissatisfied
12) The comfort of the waiting area?
  • Very Satisfied
  • Somewhat Satisfied
  • Undecided
  • Somewhat Dissatisfied
  • Very Dissatisfied
13) The cleanliness of the exam room?
  • Very Satisfied
  • Somewhat Satisfied
  • Undecided
  • Somewhat Dissatisfied
  • Very Dissatisfied
Please tell us how much you agree or disagree with each of the following statements
14) The nurse was knowledgeable.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
15) My nurse fully explained procedures, tests, and/or treatments.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
16) My nurse fully explained the procedures to follow for my after-care at completion of my visit.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
17) My nurse was friendly and treated me with respect.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
18) The doctor was knowledgeable.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
19) The doctor was friendly and courteous.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
20) I was given complete attention by the doctor.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
21) My questions were answered fully.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
22) Overall, how satisfied are you with the quality of the care you received at this hospital?
  • Very Dissatisfied
  • Somewhat Dissatisfied
  • Undecided
  • Somewhat Satisfied
  • Very Satisfied
23) Please tell us what, if anything, we can do to improve the emergency room services of this hospital.
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