E-Learning: Vendor Support Services example

This is an example E-Learning: Vendor Support Services survey. This survey includes questions like:

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1) What is the name of the e-learning package you are currently using?
2) Do you have an internal information technology (IT) employee that maintains your e-learning program?
  • Yes
  • No
3) How much external technical support from your vendor is required to maintain your e-learning package?
  • A Great Deal
  • A Moderate Amount
  • Some
  • Very Little
  • Don't Know
4) Are support services for administration provided with your e-learning package?
  • Yes
  • No
5) What type of support services for administration are provided with your e-learning package? (Check all that apply)
  • Email
  • 800#
  • Online
  • Fax
  • Other
6) How satisfied are you with the format of the technical support you receive from the vendor of your e-learning package?
  • Very Dissatisfied
  • Dissatisfied
  • Satisfied
  • Very Satisfied
  • Don't Know
7) Please rank the format of technical support you prefer with 1 being most preferred and 4 being least preferred.
  1 2 3 4
Email
800#
Online
Fax
8) How satisfied are you with the adminstrative integrated help system provided with your e-learning package?
  • Very Satisfied
  • Somewhat Satisfied
  • Undecided
  • Somewhat Dissatisfied
  • Very Dissatisfied
  • Not Applicable
9) Overall, how satisfied are you with the availability of technical support from the vendor of your e-learning package?
  • Very Dissatisfied
  • Dissatisfied
  • Satisfied
  • Very Satisfied
10) What additional support services would you like to have your vendor provide?
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